Shipping policy
Thank you for shopping at Animelo! Here's everything you need to know about how we ship your orders.
Processing Time All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.
Shipping Times Once shipped, estimated delivery times are:
- 🇨🇦 Canada: 7–15 business days
- 🇺🇸 United States: 7–15 business days
- 🌍 International: 10–25 business days
Please note: delivery times are estimates and may vary due to customs, carrier delays, or high-demand periods.
Shipping Costs Shipping costs are calculated at checkout based on your location and order size.
Tracking Your Order Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Customs & Duties For international orders, customs fees and import duties may apply and are the responsibility of the customer. These charges vary by country and are not included in your order total.
Lost or Delayed Packages If your order hasn't arrived within the estimated timeframe, please contact us at [team.animelo@hotmail.com] and we'll investigate right away.
Contact Us 📧 [team.animelo@hotmail.com]